Stuart is long time veteran in the contact center industry. For 25 years he was the owner and CEO of 1 2 1 Direct Response, a mid-size contact center company with operations in the US and Central America.
 
Stuart for over 30 years was an active member of PACE and its predecessor American Teleservices Association (ATA). For close to 10 years Stuart was the Chair of the Government Affairs Committee representing the association in front of regulators and legislators on issues affecting contact centers. Serving several terms as Chairman, led to Stuart being hired as Chief Executive Officer in November 2017. Under Stuarts’s leadership, PACE increased their stature as the voice of the contact industry.
 
Throughout his career, Stuart has been an advocate for the contact center industry promoting compliant and consumer-centric communications between companies and their current and potential customers. Mr. Discount was the primary architect of the first and only contact center industry Self-Regulatory Organization which was launched in 2005.

After his successful role as CEO of PACE, Stuart founded Impact SourcingCX, a consulting company in July 2020 and focuses on business development and advocacy services. The focus of his efforts are to assist companies that outsource their contact center functions and pair them with qualified BPO’s located mostly in countries that need jobs and has the appropriate workforce that meets his client’s needs. Since 2020, Impact SourcingCx has helped create thousands of jobs in Africa for several Fortune 100 US based companies. Those companies include a major hotel company, a top five US bank and a major US airline.

Often interviewed by news organizations, meeting with regulators and legislators, Stuart continues to represent the contact center industry as a founder and current Chair of the Enterprise Communications Advocacy Coalition. The ECAC provides advocacy for companies that are affected by regulations that affect their communication with their customers.