News & Views - Impact SourcingCX

Mar 21 2022

Impact SourcingCX Launched to Provide Global Outsourcing for Customer Contact Centers

Provides a win for both US companies and communities they impact.

https://www.pr.com/press-release/857445

Margate City, NJ, March 21, 2022 –(PR.com)– Impact SourcingCX, a new provider of Business Process Outsourcing (BPO) consulting services, has been formed to provide solutions for U.S. companies interested in outsourcing contact centers in global communities where they can have a positive impact. “I have created Impact SourcingCX to offer U.S. enterprises access to business process outsourcing in parts of the world where we can provide desperately needed social and economic impacts,” said founder and CEO Stuart Discount, a 40-year veteran of the contact center industry. “Agents in our carefully vetted locations view employment in a contact center as a lifeline, one that out pays other local employers and offers a career path.”

Impact SourcingCX provides a network of BPO servicers in strategic locations matched to each company’s requirements, culture and social impact strategies. In addition, they provide compliance expertise and on-boarding assistance. Because Impact SourcingCX is paid by the BPO providers, U.S. companies do not pay a fee to access its services.

Discount became enthused about the benefits that Business Process Outsourcing can provide to communities in less developed countries through his work in the contact center industry. He is the U.S. ambassador for Business Process Enabling South Africa (BPESA), a non-profit dedicated to creating jobs in South Africa, as well as a founding member of the Enterprise Communications Advocacy Coalition and a former CEO of the Professional Association for Customer Engagement, the U.S.’s largest contact center trade association. “As a director, BPO center operator, industry advocate and trade association CEO, I have come to realize just how important the contact center industry can be to communities and individuals,” he said. “We have provided of millions of jobs for the hard to employ, students putting themselves through school, and parents that need another income source—often with the flexible hours they require. These jobs have made a huge difference to thousands of lives. With so many U.S. contact centers currently experiencing difficulty hiring new staff members, we can provide economic growth opportunities to communities around the world where there are educated, English-speaking workers who just want the opportunity to succeed.”

“Until you have visited areas that have experienced success and speak with the people employed in these contact centers,” he continued, “you can’t grasp the many ways these communities are affected. In addition to the people employed in the contact centers, there are ripple benefits for local merchants and area businesses. Impact Sourcing is a win for companies that have access to a motivated workforce and also for the communities where jobs are created.”

To learn more about Impact SourcingCX, visit their website at www.impactsourcingcx.com or call (215) 518-0472. Contact Impact SourcingCX
Stuart Discount
215-518-0472
impactsourcingcx.com

Judy Kenninger 0 Comments

Feb 18 2022

A Call to Action

In my 40 years in the call center industry as a director, BPO center operator, industry advocate and trade association CEO, I have come to realize just how important we can be to communities and individuals.

The contact center industry has provided of millions of jobs for the hard to employ, students putting themselves through school, and parents that need another income source—often with the flexible hours they require. Communities that were devastated by the loss of large manufacturers were reinvigorated by opening of contact centers. These jobs made a huge difference.

Barriers to employment in the industry are minimal and though agent pay doesn’t usually provide a middle-class income, there are those who gained valuable experience and a career path. I often speak with executives at global enterprises who started their careers as call center agents.

Our industry has received major criticism (some deserved and most not) because of unwanted and robocalls. Unfortunately, our industry is rarely praised for the economic value that the industry has provided to individuals and communities.

There have been many technological advancements over the years that have contributed to our success, but in my opinion near and offshore contact centers have changed the industry the most. Agents in many of these new locations view employment in a contact center as a lifeline, one that out pays other local employers and offers a career path.

The jobs created help these communities raise the standard of living for everyone as the ripple effect helps local restaurants, day care centers and retail stores. We are a vital part of the economy wherever we go; some governments have even made the sector a vital part of their future economic growth plans.

As the United States experiences increasing wages and a labor shortage, there will be an increase in outsourcing to other countries. Through outsourcing, there is also the opportunity to have great social and economic impact.

I have created Impact SourcingCX to offer US enterprises access to business process outsourcing in parts of the world where we can provide desperately needed social and economic impacts. For example, in Africa there there are millions of English-speaking agents in South Africa and Kenya. There is tremendous growth potential, and US enterprises gain the benefit of a large pool of potential employees, competitive pricing, and successful customer service results, while making a tremendous social and economic impact.

If this is an opportunity that would benefit your company, please contact me directly at [email protected], and I’ll be happy to share more details.

Stuart Discount 0 Comments