Impact Sourcing 101CX101
Impact sourcing provides opportunities for poor and vulnerable communities around the world to participate in the global economy while lifting their standard of living.
What is Impact Sourcing?
JOBS: Responsible & Social Sourcing
Jobs that are outsourced globally typically require low and moderate skill levels. Traditionally, low skills has translated to low costs, and that has been the business model for the past decade and longer.
Enhanced Quality of Life
Today, however, impact sourcing, also referred to as responsible or social sourcing, is not just a cost-saving exercise. The contact center sector has proven that you can enhance the quality of life in these off-shore and near-shore communities, while also providing high-quality assistance to customers.
Educated, English-Speaking Workforce
Impact SourcingCX identifies communities around the world with high unemployment rates where residents have excelled at providing first-class customer service and other business process outsourcing functions. These communities have an educated, English-speaking workforce ready and enthusiastic about seizing an opportunity to work at a local contact center, earn a higher salary and be considered for advancement.
Ripple Benefits
Through impact sourcing, the customer service industry has made a difference in many communities around the world. Until you have visited areas that have experienced success and speak with the people employed in these contact centers, you can’t grasp ways these communities are affected. In addition to the people employed in the contact centers, there are ripple benefits for local merchants and area businesses.
Win Win
Impact sourcing is a win for companies that have access to a motivated workforce and for the communities where jobs are created. Please contact us today to learn more.
We work in partnership with all the major Customer Service solutions
Call or email us today [email protected]. • 215-518-0472